Frequently Asked Questions
Find answers to common questions about our products and services
How do I know my correct New Balance size?
We recommend using our size guide available on each product page. New Balance shoes generally run true to size, but we offer various widths (Standard, Wide, Extra Wide) for the perfect fit.
Are your products authentic?
Yes, as the official New Balance store in Guatemala, all our products are 100% authentic and sourced directly from the manufacturer.
Can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
Do you offer professional running advice?
Our customer service team is trained to help you select the right shoe based on your gait, arch type, and running surface. Contact us for personalized recommendations.
Is it safe to wash my New Balance shoes in a washing machine?
We do not recommend machine washing. For best results, use a soft bristle brush and mild detergent to spot clean your footwear.
Do you have physical stores in Guatemala?
Yes, we have several retail locations. You can use our Store Locator tool to find the New Balance branch nearest to you.